Renters seeking affordable or low‑rent housing
- You apply through a single online or public portal. Your request goes on the proper waitlist based on your income and needs.
- If you believe your application was mishandled, you can appeal to the rental tribunal within about a month.
- If a landlord wrongly gives a listed unit to someone else, you can ask the tribunal to order the next equivalent vacant unit for you. In urgent cases, the tribunal can require immediate housing and make the landlord cover any rent difference.
Tenants in affordable units
- You must share basic information on your household and income when asked. Not doing so can lead to a tribunal order and, if ignored, lease cancellation.
- Subletting is not allowed.
- If your income rises above the set limit, the housing agency can charge a compensation after your lease renews. You can contest the amount or ask to reduce/stop it if your income later falls.
- If you do not pay the compensation after notice, your lease can end. If your landlord does not act on this, the agency can bill the landlord for the unpaid amount.
- You may give three months’ notice to end the lease if your income is above the limit; once the agency gets your notice, no compensation is charged after that point.
Tenants in low‑rent (HLM) housing
- The housing agency is automatically allowed to act on your behalf to have a rent change reviewed by the tribunal. Landlords must send rent‑change notices to the agency.
Students in student housing
- You must provide proof of enrollment within three months of the lease start, and proof of full‑time status by set dates each year.
- Schools or recognized owners may, for serious reasons, rehouse you at renewal into an equivalent nearby unit with the same rent.
- If you stop studying full‑time, the school can end your lease with one month’s notice (you can contest the reason). You can also end the lease with short notice (one or two months, depending on the type of student housing).
- If a building loses its recognized status, your lease ends a month later, but you must be offered a new lease at the prior rent minus any services no longer offered.
Community housing groups and cities
- Surplus government properties can be transferred for housing. Transfers can be free to co‑ops, non‑profits, or housing offices if used for social, affordable, or student housing.
- Local housing offices can administer more types of buildings that received housing aid.
Users of the rental tribunal
- The tribunal can require a conciliation session. It can also limit procedures used abusively.
- Some matters must now be handled within 45 days of filing.
- Recusal (replacing a member who may be biased) has clearer rules, and another member can correct a decision if the original member is unavailable.