Access2Pay; Parks and Recreation Ontario; The St. Lawrence Seaway Management Corp.
Mr. Anand Misir
Good afternoon. My name is Anand Misir. I am the CEO of Access2Pay. We do enterprise payment platforms for municipalities here in Ontario, notably the city of Brampton and the town of Oakville. What I want to talk about here today is share things that we see as a team, dealing with municipalities on the front lines on a daily basis and interacting with municipalities at trade shows, like ROMA earlier this week. We work in the back-end stuff—the plumbing, the things you don’t really see in terms of the revenue collection process. What we are seeing is a hidden crisis that is costing this province millions, if not tens of millions, of dollars. I’ve talked to municipal finance officers across the province, from small townships to major urban centres like the city of Brampton, and I’m seeing the same thing. We’re seeing highly skilled public servants spending 30% to 40% of their day or week doing manual entry. I see them taking payments from the citizen in one system and then manually entering that data or sifting through a receipt and then manually entering it into a different system because those two systems don’t talk to each other. We talk a lot about red tape for businesses, but there is an internal red tape inside municipal machinery, government machinery. This manual reconciliation is a bottleneck that slows down housing permits, slows down business licences and very much frustrates citizens. There is a growing gap between what citizens expect and what local governments are able to provide them. Citizens are able to buy a coffee, book a flight, trade stocks from their phone in seconds. But when it comes time to pay for a municipal permit or a provincial fee, they often hit a wall: PDF forms, confusing portals or even multiple portals to choose from. When I talk to municipal leaders, especially at ROMA here earlier this week, they want to fix this. They know if they could automate payments and get rid of this manual entry, they could deploy staff to actually help people to answer phones, process applications faster, but they’re trapped by old, expensive legacy systems. How do we fix this in the 2026 budget? The recommendation is not just to fund computers; create funding streams specifically for API innovation and automation to get rid of these manual processes and to give municipalities the resources to connect systems so data flows automatically. I encourage ministries and municipalities to work with agile, Canadian tech companies. These big, monolithic companies like Deloitte, CGI, Oracle over the past 20 years have left us with these disconnected systems. The future is modular, flexible tech that plugs into systems that these municipalities and agencies already have. To conclude, the technology to fix these efficiencies already exists right here in Ontario. We don’t need to invent anything new, we just need to make everyone aware that these solutions exist and make those solutions accessible to all sizes of municipalities from small to large. I’d recommend that this budget focuses on operational modernization. Let’s stop paying humans to talk to computers and start using computers to free up humans to serve the citizens. Thank you.