Student and Family Support offices rolled out to all 72 Ontario school boards

What changed

• Every one of Ontario’s 72 school boards now has a Student and Family Support Office in place starting today.

Who this affects

• Parents, guardians and families who want a clear way to raise concerns or get help with their child’s education.

Key timelines and standards

• Offices will acknowledge inquiries within two business days.
• Offices aim to provide an answer within five business days (or an estimated response date for complex matters).
• In boards that already operated these offices under supervision, 95% of inquiries were acknowledged within two business days and nearly 90% received a response within five business days or an estimated date.

How to use it

• Parents can find contact information for their local Student and Family Support Office on their school board’s main webpage.
• Some boards report using case-management tools (for example, Case IQ) to track and report on trends and supports.

Other details from the release

• The Ministry of Education will collect information regularly from all 72 boards to identify common concerns and improve processes.
• The release also notes provincial Core Education Funding of $30.6 billion for 2026–27, and references curriculum updates and supports coming for the 2026–27 school year.

Why it matters

• The offices create a consistent, centralized path for parents to escalate issues after speaking with a teacher or principal, and set clear timelines so families know what to expect.