Call-centre training procurement complaint upheld

Summary#

The Canadian International Trade Tribunal issued a determination on August 12, 2025 that a complaint by Resolution Alliance Inc. about a federal procurement (solicitation 100028281) was valid. The procurement was for facilitation services to deliver virtual training to call-centre staff at the Department of Employment and Social Development (ESDC).

What it does#

• Describes the Tribunal’s finding that the complaint was valid after an inquiry.
• The complaint argued that ESDC had unreasonably scored Resolution Alliance’s proposal under one point-rated technical criterion.
• The Gazette notice does not say what remedy, if any, will follow from the Tribunal’s finding. For more information, the Tribunal’s Registry can be contacted at 613‑993‑3595 or citt-tcce@tribunal.gc.ca.

Who's affected#

• Bidders and contractors who take part in federal procurement processes, especially those offering training or facilitation services.
• The Department of Employment and Social Development (ESDC) and its procurement staff.
• Resolution Alliance Inc., the complainant.
• Other suppliers who care about how technical evaluation criteria are applied in government tenders.

Why it matters#

• It signals that the Tribunal will review complaints about how federal tenders are scored.
• A finding of a valid complaint can lead to re-evaluation, corrective steps, or other remedies (the notice does not say which will happen here).
• The decision is relevant to suppliers who want fair and consistent scoring in government procurements and to taxpayers interested in transparent buying practices.