Ms. Deborah Richardson
Thanks so much for your question. This is a really good conversation, actually. I’m really enjoying—I wouldn’t say I thought I would enjoy SCOPA, but I do, because it’s important. It’s important for those of us that have young people in our lives. We’re really aware that the experiences of children and youth today are vastly different than it was 10 years ago. Two of my kids graduated from high school during COVID. It has really changed things, and we need innovative solutions to effectively serve children and youth and families today. The Roadmap to Wellness is Ontario’s plan to build a comprehensive and connected mental health and addiction system that delivers high-quality, evidence-based services across the care continuum and across the lifespan. Roadmap to Wellness was developed from consultations with hundreds of mental health and addictions organizations, front-line staff, hospitals, advocates, experts and people with lived experience. The plan will help improve mental health services for communities across Ontario and support patients and families living with mental health and addiction challenges. Built on the four pillars that we spoke about, the road map lays out a path towards meaningful improvements to the care Ontarians receive, enabled by the $3.8 billion over 10 years that the province is investing to expand mental health and addiction services. The plan’s four pillars support the delivery of the services people need, where and when they need them. These pillars are improving quality, expanding existing services, implementing innovative solutions and improving access. To help achieve the goals of the road map, more than $800 million in new base funding has been invested since 2019-20 to maintain and expand mental health and addiction services across the province. A significant portion of this new funding has been invested to support the third pillar of the Roadmap to Wellness, which is implementing innovative solutions. The Ministry of Health has been investing in new, innovative, evidence-based programming. I spoke about this a little bit earlier—it was the Ontario Structured Psychotherapy Program, to provide access to evidence-based cognitive behavioural therapy for people living with depression and anxiety. Cognitive behavioural therapy is recognized as an effective intervention for depression and anxiety, the most common mental health issues to impact Ontarians. It builds resilience by equipping people with the lifelong skills they need to manage their mental health and overall well-being. It can lower the number of emergency department visits and admissions in Ontario, contributing to the broader provincial objective of ending hallway health care. The Ontario Structured Psychotherapy Program is the first of its kind in Canada in terms of its scope, scale, focus on quality and public reporting on outcomes. There are no out-of-pocket costs for clients who participate in the program. The program is offered in various forms that best meet a client’s needs, including telephone coaching and clinical counselling, psychoeducational groups, Internet-based cognitive behavioural therapy and face-to-face group and individual counselling. Youth as young as the age of 15 can access this programming to support them in dealing with anxiety and/or depression. Since launching in 2017, over 100,000 patients have benefited from the program. Demand for mental health services across the care continuum has continued to grow, placing a strain on the service system and impacting access for clients. To address and build off the success of implementing programming like the Ontario Structured Psychotherapy Program, the Ministry of Health has implemented several innovative programs aimed at enabling timely intervention by providing low-barrier access to mental health and addiction services. One such program—and ADM MacIntyre spoke about this—is One Stop Talk/Parlons maintenant, which launched provincially in September 2023. This program was developed by the provincial lead agency consortium in 2019 and under the leadership of Strides Toronto support services, the lead agency for the Toronto service area. With the continued support of the consortium and other sector partners, it has become a key provincial resource for children, youth and families. One Stop Talk/Parlons maintenant successfully leveraged provincial technology investments made during the pandemic to offer virtual access to immediate, in-the-moment, evidence-based, single-session therapy for children, youth and their families. The service is available to any child or youth, no matter where they live in the province, and it’s available in more than 200 languages and dialects, including—Kyle spoke about this—American Sign Language. It’s a free, confidential service that lets children and youth get immediate mental health support with a registered therapist. And there is no wait time for this service, which is amazing, because when you’re feeling like you want to talk to someone, you want to talk to somebody. The One Stop Talk model was informed by research as well as the voices of those with lived and living experience. Unlike traditional therapeutic models that may span weeks, months or even years, One Stop Talk offers an immediate opportunity for clients to derive meaningful benefits from just one meeting with a clinician, similar to a walk-in-service model of primary care. This One Stop Talk/Parlons maintenant model enables equity of access for individuals right across the province and leverages capacity among child and mental health service providers across the province as well. Clinicians providing services through One Stop Talk/Parlons maintenant are rostered from agencies across the province and are available to any child or youth in the province, no matter where they live. Kyle gave the example of Windsor being able to service somewhere in the north. This means a 16-year-old in Sault Ste. Marie can access evidence-based counselling from a clinician in Toronto without having to leave their community and their home. One Stop Talk is a team of therapists who are registered health professionals, who can provide psychotherapy services. They are experts in giving focused help in a single session. They regularly undergo reviews and meet with supervisors to make sure they’re offering the best care. The program also has a continued focus on improvement and skill development of the team. Here’s how it works. Children and youth and their parents can access the service by phoning the dedicated line at 1-855-416-TALK—8255—or they can access services online at onestoptalk.ca. It starts with a greeter and welcoming, and questions are asked to better understand the child or youth’s needs. Then the child and/or parent is connected to a registered therapist, in under five minutes, for a session. Sessions are always free and usually last up to one hour. During the session, the therapist will talk about what the child or youth is going through and feeling. Then, together, a plan will be developed to help the child or youth move forward and feel better. If additional or ongoing services are needed, the therapist will offer to connect the child or youth and/or parent with a One Stop Talk navigator that will connect them with services within their local area or other appropriate services that they may need. Before the session ends, a referral will be made to connect that child with what they need. There is no limit on the number of times a young person can access the service, and it can be accessed anywhere in the province. For children and youth and their families, this means that access to service can be just one phone call, text or a web click away. Numerous studies have evaluated the efficacy of single-session therapy, particularly in comparison to longer-term therapeutic interventions. While single-session therapy is not a replacement for ongoing therapy in complex cases, evidence indicates that it can be highly effective and all that’s required for certain client populations and presenting issues. In the face of growing demand, pressures on the mental health care system, One Stop Talk/Parlons maintenant is also an effective wait-list management tool, as it takes people off the wait-list whose needs are less intensive or complex and can effectively be met through a single-session counselling model. Again, there are no wait times for this service. For those who require additional services, it does get them to the right service without having to call around to different providers, navigate the system themselves and potentially be put on a wait-list for the wrong service that they don’t need. Since its launch, the service has seen a steady increase in usage numbers. Within two years of the provincial launch, there have been more than 47,000 connections with One Stop Talk/Parlons maintenant. These are people reaching out to learn more about the service, either for themselves or, frequently, for their children. It also represents children or youth who might have a mental health related question but are not yet ready to participate in counselling. Since the launch, there have also been almost 4,500 completed clinical sessions. The Ministry of Health also supports the child and youth mental health sector to adopt innovative models of care, leverage research to design services and build awareness of emerging evidence to inform high-quality care by funding the Knowledge Institute on Child and Youth Mental Health and Addictions at the Children’s Hospital of Eastern Ontario. The Knowledge Institute is a key provincial expert partner that mobilizes the most current evidence and knowledge and provides system supports to the children and youth mental health and addiction sector. They work closely with lead child and mental health agencies and the broader community-based child and youth mental health sector to make services more responsive to the unique needs of children and youth, easier to navigate and better integrated with services and supports in other sectors. The Knowledge Institute also works with service providers to build sector capacity to deliver high-quality services. This includes working with the sector to implement evidence-based practices, to meet and respond to the changing needs of children and youth and families, and to implement data collection solutions to measure activities and outcomes. The Knowledge Institute is leading the development of quality standards for the children and youth mental health sector, with a current focus on live-in, intensive services. These standards will provide evidence-based guidance to providers across the province and support them in keeping up with innovative solutions. In recognition of research that has consistently demonstrated that the early years of a child’s life—especially from zero to six—are extremely important in terms of brain development, the Knowledge Institute has also begun to focus its efforts on opportunities to enhance supports for early and infant mental health, including an integrated care pathways project. The Ministry of Health is also using technology to empower children and youth to access information about mental health, addictions and related services through the funding of Resources Around Me. Resources Around Me is operated by Kids Help Phone, an organization that is well known and trusted by children and youth across Ontario and Canada. Resources Around Me is a powerful, searchable directory of over 40,000 free, trusted virtual and in-person mental health, addictions and related services. It empowers children and youth to seek services to meet their needs, and it helps them navigate the mental health, addictions and complementary human service systems. Finding the right support can be a barrier for youth.
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