This bill directs the Comptroller General of the United States (the Government Accountability Office) to study the 1-800-MEDICARE phone service and send a report to Congress within 1 year after the bill becomes law. The report must, when reliable data exist, analyze customer wait times and overall satisfaction; staffing competency and staffing levels; contractor performance; and any service improvements or downgrades noted in earlier GAO reports. The report must also include any recommendations for Congress or the Secretary of Health and Human Services and describe actions HHS or contractors took in response to prior GAO recommendations.
If you use the 1-800-MEDICARE helpline, this bill would lead to a government study of how well the helpline is working. Congress and the Department of Health and Human Services would receive a report with findings and possible recommendations. The report could inform future changes to the helpline, but the bill itself does not change services directly.
No publicly available information on costs or appropriations is included in the bill text. The bill does not specify funding levels or authorize spending.
No publicly available information.
No publicly available information.